Shipping Policy

Scope

This Shipping Policy applies to physical, made‑to‑order items (e.g., prints, framed prints) sold by Two Fat Bunnies. Digital downloads/licences are delivered electronically and are not covered here.

Where we ship

We currently ship to Australian addresses only. If this changes, we will update our policies and notify our customers accordingly.

Who makes and ships your order

We operate on a print‑on‑demand basis and do not hold inventory. Production, packaging, and shipping are handled by trusted third‑party fulfilment partners.

Our partners may select the shipping carrier (e.g., Australia Post, StarTrack, CouriersPlease, DHL eCommerce, etc.) based on your location, product type, and service availability.

Orders with multiple items may ship separately and arrive on different days.

Production (make) time vs. shipping (transit) time

Each item is made to order. Typical production times:

• Photo prints/posters: 1–3 business days
• Framed prints/canvas: 2–5 business days

Production times are estimates only and may extend during peak periods or due to stock or partner constraints.

Shipping/transit time begins after production is complete. Transit time varies by destination, carrier, and service level shown at checkout.

Shipping methods, rates, and estimated delivery

Shipping options, rates, and estimated delivery windows are calculated in real time at checkout by our fulfilment partners based on:

• Destination
• Product type, size, and weight
• Selected service level

All timeframes are provided in business days and exclude weekends and public holidays. These are estimates, not guarantees. We will pass through tracking details when available.

For Australian deliveries, GST on shipping is applied at checkout where applicable.

Addresses and delivery

Please provide a complete and accurate delivery address and contact details. We are not responsible for delays or non‑delivery due to incomplete or incorrect addresses.

PO Boxes and Parcel Lockers: Some carriers can deliver; others cannot. If your address is not serviceable by the allocated carrier, we’ll aim to contact you to arrange an alternative, which may delay your order.

Authority to Leave (ATL): Carriers may deliver to a safe place if ATL is enabled or deemed appropriate. Risk of loss passes on confirmed delivery to the address/safe place.

Returned Parcels due to Failed delivery/re‑delivery: Our products are made to order and shipped by third‑party fulfilment partners. Returned parcels typically cannot be re‑sent and may be destroyed by the carrier or fulfilment centre. We are unable to recall or re‑dispatch returned items.

If a parcel is returned to sender due to incorrect address, unclaimed parcel, or failed delivery attempts, we can re‑send by placing a new order once you confirm the correct address. Additional shipping and product charges will apply.

No refunds are provided in these circumstances. Please check your address carefully at checkout.

Dispatch notifications and tracking

You will receive a dispatch confirmation with tracking once available. Tracking may take up to 24–48 hours to activate after dispatch.

Orders with multiple items may generate multiple tracking numbers.

Delays beyond our control

Events such as carrier delays, severe weather, supply shortages, strikes, and public holidays can extend production or transit times. We will assist with status updates but cannot guarantee delivery dates once orders are with the carrier.

Damaged, defective, or lost in transit

Please inspect your order upon delivery and contact us within 14 days of delivery (or expected delivery for lost items) if an item is damaged, defective, incorrect, or missing.

Provide your order number, a description of the issue, and clear photos of the product, packaging, and shipping label (where applicable).

Remedies: We will investigate with our fulfilment partner and arrange a replacement or refund as appropriate under the Australian Consumer Law. This policy does not exclude your ACL rights. 

Please see our Return & Refunds Policy for full details.

Cancellations and changes after ordering

Because items are made to order, we may be unable to change or cancel once an order has entered production. Contact us as soon as possible and we’ll do our best to help.

Returns related to shipping

Change‑of‑mind returns are generally not accepted for made‑to‑order items. For items returned due to address issues or unclaimed parcels, reshipping fees will apply. Please see our Return & Refunds Policy for full details. Nothing in our policy limits your ACL rights.

Sustainability and packaging

Packaging is selected by our fulfilment partners and may vary by item. Where possible, recyclable materials are used. Some parcels may arrive in neutral or partner‑branded packaging.

Privacy

We share the minimum necessary personal information (e.g., name, shipping address, contact details) with fulfilment and shipping partners solely to make and deliver your order. See our Privacy Policy for details.